Frequently Asked Questions
Everything you need to know about your Torque E-bikes experience.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that a restocking fee may apply to e-bike components and specialized gear.
Do you offer financing options for larger purchases?
Yes, we partner with Klarna and Affirm to provide flexible monthly payment plans at checkout, allowing you to ride now and pay later.
Are your products covered by a warranty?
Every Torque E-bike comes with a comprehensive 2-year manufacturer warranty covering the frame, motor, and battery against defects.
How can I track the status of my delivery?
Once your order is processed, you can track it through the 'Order Status' link in your confirmation email or by logging into your account on our website.
Is assembly required for e-bikes ordered online?
Our bikes arrive 85% assembled. We provide all necessary tools and a step-by-step video guide to help you complete the setup in under 30 minutes.